Privacy policy

Effective Date: July 1, 2026

At Astelune, we value your trust and are committed to protecting your personal privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.astelune.shop, purchase our products, or interact with our customer support team.

By using our website or providing personal information to us, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To process orders, provide customer support, and improve your shopping experience, we may collect the following categories of information:

Personal Identification Information:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order & Transaction Information:

  • Purchased products
  • Order history
  • Payment verification details
  • Transaction numbers

Note: Payment card information is processed securely through encrypted payment providers. Astelune does not store complete credit card numbers on our servers.

Device & Usage Data:

  • IP address
  • Browser type
  • Operating system
  • Browsing activity
  • Session duration
  • Referring URLs
  • Cookie and website interaction data

2. How We Use Your Personal Information

We use your personal information only for legitimate business purposes, including:

  • Processing, verifying, and fulfilling your orders.
  • Sending order confirmations, shipping updates, and tracking information.
  • Providing customer support and responding to inquiries.
  • Processing returns, refunds, and after-sales requests.
  • Preventing, detecting, and investigating fraudulent or unauthorized transactions.
  • Complying with applicable legal, tax, and regulatory requirements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze website performance, and enhance your shopping experience.

Cookies may help us:

  • Remember shopping cart information.
  • Understand website traffic and customer interactions.
  • Improve website performance and user experience.

You may control or disable cookies through your browser settings. However, disabling essential cookies may affect certain website functions, such as adding products to your shopping cart.

4. Third-Party Service Providers & Information Sharing

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

We may share necessary information with trusted service providers that help us operate our business, including:

Payment Processors: Secure payment providers such as PayPal, Shopify Payments, Visa, and Mastercard.

Shipping & Logistics Providers: Shipping carriers such as USPS, UPS, FedEx, and other delivery partners to complete order fulfillment.

Website Hosting & Technology Providers: E-commerce platforms, website hosting services, and email communication providers that support our online operations.

All service providers are required to maintain appropriate confidentiality and security protections for customer information.

5. Data Security & Storage

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

These measures include SSL/TLS encryption and standard e-commerce security practices.

While no online transmission method can be guaranteed to be completely secure, we continuously work to protect your information using appropriate security procedures.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions and provide services.
  • Resolve customer inquiries and disputes.
  • Maintain business records.
  • Comply with legal, accounting, and regulatory obligations.

When information is no longer required, we take appropriate steps to securely dispose of it.

7. California & State-Specific Privacy Rights (CCPA/CPRA)

If you are a resident of California or another U.S. state with applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Know / Access: You may request information about the personal data we have collected about you.

Right to Deletion: You may request deletion of your personal information, subject to applicable legal exceptions.

Right to Correction: You may request correction of inaccurate personal information.

Right to Opt-Out / Non-Sale: We confirm that we do not sell or share your personal information for monetary compensation or other valuable consideration.

To exercise your privacy rights, please contact us at: service@astelune.shop

8. Children's Privacy

Our website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us and we will take appropriate steps to remove the information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website after changes are published indicates your acceptance of the updated Privacy Policy.

10. Contact Us & Business Details

If you have any questions, comments, or privacy requests regarding this Privacy Policy, please contact us:

Customer Support Email: service@astelune.shop

Customer Support Phone: +1 (256) 414-9043

U.S. Customer Support Address: 7830 Highway 72, Suite 100 Madison, AL 35758 United States

Business Hours: Monday – Friday 9:00 AM – 6:00 PM CT

Brand & Business Information

Brand: Astelune

Operating Company: Nantong Xiaoxingchen Textile Co., Ltd.

Company Registration Date: November 10, 2023

Manufacturing Address: Building 11, Groups 1, 2, 9, 20 & 21 Sanhekou Village, Chuanjiang Town Tongzhou District, Nantong City Jiangsu Province, China