Shipping policy

Thank you for choosing ASTELUNE.

At ASTELUNE, we are committed to providing a reliable and convenient shopping experience for our customers. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information.

Shipping Area

We currently ship to customers in the United States only.

At this time, we do not offer international shipping outside the United States.

Please make sure your shipping address is complete and accurate before submitting your order.

Order Processing Time

All orders are processed after payment confirmation.

Our standard processing time is:

1–3 business days

Processing includes order verification, product preparation, quality inspection, and packaging.

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

After your order is processed and shipped, the estimated delivery time is:

5–10 business days

The total estimated delivery time includes:

Order processing time: 1–3 business days
Shipping transit time: 5–10 business days

Total estimated delivery time: 6–13 business days

Delivery times may vary depending on your location, carrier conditions, weather, holidays, or other circumstances outside our control.

Shipping Fee

We provide clear and transparent shipping rates for all U.S. orders.

Free shipping is available on orders of $79 USD or more.
Orders below $79 USD will be charged a standard shipping fee of $9.99 USD.

The applicable shipping fee will be automatically calculated and displayed during checkout before payment.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.

You can use the tracking information to monitor your order status and estimated delivery progress.

If you do not receive your tracking information within the expected timeframe, please contact our customer service team.

Shipping Address Information

Customers are responsible for providing a complete and correct shipping address when placing an order.

Please carefully check your:

Full name
Street address
City
State
ZIP code

If an order cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping costs may apply for reshipping.