Shipping policy

Effective Date: July 1, 2026

Thank you for choosing Astelune.

We are committed to providing a reliable, transparent, and seamless shipping experience for our customers. This Shipping Policy explains our shipping options, processing times, delivery estimates, and shipping fees in full transparency.

1. Shipping Area

• We currently ship orders exclusively to physical continental addresses within the United States.
• At this time, we do not ship to U.S. Territories (such as Puerto Rico and Guam), Military Bases (APO/FPO/DPO), or international addresses outside the United States.
• Please ensure your shipping address is accurate and complete before completing your purchase.

2. Order Cut-Off Time

• Daily Order Cut-Off Time: 5:00 PM Central Time (CT), Monday – Friday.
• Orders placed before 5:00 PM CT on business days will begin processing on the same business day.
• Orders placed after 5:00 PM CT, on weekends, or during U.S. federal holidays will begin processing on the following business day.

3. Order Handling Time & Transit Time

To provide clear delivery expectations, our delivery timeline consists of two stages: Order Handling Time and Transit Time.

Order Handling Time (Processing Time): 1 – 3 business days (Monday – Friday)

Includes:

• Order verification
• Quality inspection
• Product preparation and packaging
• Carrier dispatch preparation

Logistics Transit Time (Shipping Time): 5 – 10 business days (Monday – Friday)

This refers to the time from carrier pickup until final delivery to your shipping address.

Estimated Total Delivery Time: 6 – 13 business days

Note: Delivery estimates are based on normal operating conditions and carrier schedules. Weather conditions, natural disasters, holidays, or peak shipping periods may cause slight delays.

4. Shipping Methods & Carriers

• Orders are shipped through trusted carrier partners, including USPS, UPS, FedEx, or qualified regional delivery services depending on package size and destination.
• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

5. Shipping Rates & Taxes / Duties

We provide transparent shipping rates with no hidden fees or unexpected charges at checkout.

Taxes & Sales Tax: Applicable state and local sales taxes will be calculated and displayed during checkout before payment based on your delivery address.

Customs Duties & Fees: All shipments to customers in the United States are fulfilled domestically or shipped under arrangements where customers will not be required to pay additional customs duties or import taxes upon delivery.

6. Order Tracking

• Once your order has shipped, you will receive a Shipping Confirmation email containing your carrier tracking number.
• You can track your shipment status through our website tracking page or the carrier’s official tracking system.
• Please allow 24–48 hours for tracking information to update after receiving your tracking number.

7. Address Accuracy & Modifications

• Customers are responsible for providing complete and accurate shipping information, including street address, apartment/unit number, city, state, and ZIP code.
• If you notice an error in your shipping address, please contact us immediately at service@astelune.shop.
• Address changes can only be processed before the order has been shipped.
• If a package is returned due to an incorrect or incomplete address provided by the customer, additional reshipping fees may apply.

8. Lost, Stolen, or Damaged Packages

• If your package appears to be lost, significantly delayed beyond the estimated delivery window, or arrives damaged, please contact our customer support team within 7 calendar days after the last tracking update or delivery confirmation.
• We will work with the shipping carrier to investigate the issue and assist you with a replacement or refund solution when applicable.

9. Contact Information

Customer Support Email: service@astelune.shop

Customer Support Phone: +1 (256) 414-9043

U.S. Customer Support Address: 7830 Highway 72, Suite 100 Madison, AL 35758 United States

Business Hours: Monday – Friday 9:00 AM – 6:00 PM CT

Brand & Business Information

Brand: Astelune

Operating Company: Nantong Xiaoxingchen Textile Co., Ltd.

Manufacturing Address:
Building 11, Groups 1, 2, 9, 20 & 21 Sanhekou Village, Chuanjiang Town Tongzhou District, Nantong City Jiangsu Province, China