Refund policy

Effective Date: July 1, 2026

At Astelune, customer satisfaction is our priority. We are committed to providing a transparent, fair, and reliable shopping experience.

This Refund & Return Policy explains our return requirements, refund procedures, and customer responsibilities in compliance with consumer protection guidelines.

1. Return Period

  • You may request a return within 30 calendar days after your order has been delivered.
  • The return period begins on the delivery date confirmed by the logistics shipping carrier tracking system.

2. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The return request must be submitted within 30 calendar days after delivery.
  • Items must be unused, unwashed, uninstalled, and in their original condition.
  • Items must include all original packaging, tags, and accessories.
  • Proof of purchase (such as your Shopify order number or receipt) must be provided.
  • Items must not show signs of wear, stains, pet hair, alterations, or damage caused after delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, or altered.
  • Products damaged after delivery due to improper handling, misuse, or human error.
  • Products returned without prior customer support authorization.
  • Gift cards or promotional free items.

4. Approved Physical Return Address

To maintain transparency and provide clear return instructions, all approved returns must be shipped to our designated return receiving location listed below.

U.S. Return Address Recipient / Care of: Astelune Returns Dept. 7830 Highway 72, Suite 100 Madison, AL 35758 United States Phone: +1 (256) 414-9043

Note: Please contact our customer support team at service@astelune.shop before shipping your item back. Our team will provide return instructions and confirmation details to ensure your return is processed correctly.

5. Return Shipping Fees & Restocking Fees

  • Customer Responsibility (Personal Reasons): If the return is requested due to personal reasons (such as change of mind, ordering the wrong size/color, or preference changes), the customer is responsible for the actual return shipping costs.
  • Merchant Responsibility (Quality/Error Issues): If the item arrives defective, damaged during transit, or incorrect due to our error, Astelune will cover all return shipping costs or provide a prepaid return shipping label.
  • Restocking Fee: We do not charge any restocking fee or return handling fee.
  • Original Shipping Charges: Original shipping fees are non-refundable unless the return is caused by our mistake.

6. How to Request a Return

  1. Contact our customer support team at service@astelune.shop within 30 days of delivery.
  2. Provide your Order Number, Customer Name, Reason for Return, and Clear Photos/Videos if the product is damaged or incorrect.
  3. Upon approval, you will receive return instructions and confirmation details.
  4. Pack the item securely in its original packaging and ship it to our designated U.S. Return Address listed above.

7. Refund Inspection & Processing

  • Inspection: Once your returned item is delivered to our warehouse, our quality control team will inspect the item within 2–3 business days.
  • Approval Notification: We will send you an email notification confirming whether your refund has been approved or rejected based on the condition of the returned item.
  • Refund Method: Approved refunds will be automatically credited back to your original payment method (such as Credit Card or PayPal).
  • Processing Time: Approved refunds are processed within 5–7 business days. Depending on your bank or financial institution, it may take an additional 2–5 business days for the funds to appear in your account.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days after delivery. Please provide your order number and clear photos/videos showing the product issue. After verification, Astelune will provide a full refund or free replacement without requiring additional costs from you.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Customer Support Email: service@astelune.shop

Customer Support Phone: +1 (256) 414-9043

U.S. Contact & Return Address: 7830 Highway 72, Suite 100 Madison, AL 35758 United States

Business Hours: Monday – Friday 9:00 AM – 6:00 PM CT

Brand & Business Information

Brand: Astelune

Operating Company: Nantong Xiaoxingchen Textile Co., Ltd.

Manufacturing Address: Building 11, Groups 1, 2, 9, 20 & 21 Sanhekou Village, Chuanjiang Town Tongzhou District, Nantong City Jiangsu Province, China