Refund policy
At ASTELUNE, customer satisfaction is our priority. We want every customer to have a positive shopping experience.
This Refund & Return Policy explains our return requirements, refund process, and customer responsibilities.
Return Period
You may request a return within:
30 days after the order is delivered.
The return period begins from the delivery date shown by the shipping carrier, not from the order date or shipment date.
Return Eligibility
To be eligible for a return, products must meet the following requirements:
- The return request must be submitted within 30 days after delivery.
- Items must be unused and unwashed.
- Items must remain in original condition.
- Products must include original packaging when possible.
- Proof of purchase must be provided.
Returns may not be accepted for items that show signs of use, washing, damage, or modification.
Return Request Process
Before returning any item, please contact our customer service team.
Please provide:
- Order number
- Customer name
- Reason for return
- Product photos if the item has quality issues
Customer service will review your request and provide return instructions after approval.
Please do not send items back before receiving return approval.
Return Address
Our company and manufacturing information is:
Company / Factory Address:
Jiangsu Nantong Tongzhou District
Chuanjiang Town, Sanhekou Village
Groups 1, 2, 9, 20, 21, Building 11, East 5
China
For approved returns, we will provide the designated return instructions and return address.
Return Shipping Cost
- Customers are responsible for return shipping costs for personal reasons, including incorrect size selection or change of preference.
- If the item received is defective, damaged, or incorrect due to our error, ASTELUNE will review the issue and provide an appropriate solution.
Original shipping fees are non-refundable unless the return is caused by our mistake.
Refund Process
After we receive and inspect the returned item, refunds will be processed within:
5–7 business days
Refunds will be issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within:
7 days after delivery
Please provide photos and order information so we can review the issue and assist you.
Contact Us
Email: service@astelune.shop
Phone: +1 256-414-9043
U.S. Service Address:
7830 Highway 72 STE 100
Madison, AL 35758
United States